Services Provided

Counselling is an engaged and purposeful conversation that helps people discover and create unique outcomes for the problems in their life. In counselling, the person (client) and the counsellor enter into a therapeutic relationship based on trust with the goal of increasing the client’s well-being. Counselling is a remarkable process whereby both the counsellor and client work together to re-establish or enhance the individual’s well-being. People will experience various outcomes in counselling which may include: deeper insight into their lives, improved life skills, relief from problems, decrease in emotional distress, healthier styles of being in relationships, decreased negative reactions to hurt or historical pain, tools to create positive change, and more. However, it is important to be aware that benefits in counselling accompany hard work outside of the counselling hour.

Personal fit is important. Have a look at the individual bios of each therapist and see if someone seems like a good fit for you. If you’re still unsure, we welcome you to call our office and chat with our admin team member who can help you decide which therapist would be a good fit or you can fill out the therapist match quiz and our team will help make the best match for you.

Eterna Counselling & Wellness places a high value on the confidentiality of the information shared by clients. Personal information that you share may be entered into your records in written form and your therapist is the only person who has access to your file. All information is kept confidential within the limits of the law. If for some reason there is a need to disclose your personal information, you will be consulted first and then asked to sign a form authorizing the transfer of the information. There are legal exemptions to confidentiality: 1. If you are ‘court ordered’ to access counselling, the court will likely ask for a report of your evaluation; if you are involved in litigation, the court may subpoena your file; 2. If you threaten to harm yourself or someone else, the authorities may be notified; 3. If a child or vulnerable adult is being abused or neglected, the authorities may be notified.

A Registered Clinical Counsellor (RCC) is a registered, licensed professional approved for private practice. An RCC will often have a Master’s degree in a mental health related field, and provide assessments and therapeutic counselling. A Registered Social Worker (RSW) is a practitioner approved to work in BC by the province’s College of Social Workers. Approval from the College indicates that their credentials meet established standards, and that they have made a commitment to a Code of Ethics. A Registered Psychologist is registered professional approved to provide a range of therapeutic and counselling services through private practice.

A successful counselling experience has to start with a good fit between you and your therapist. If you feel your current counsellor is not working out, you are welcome to see another one of our counsellors. If you wish to change counsellors, we will facilitate the transition to ensure your therapy continues as seamlessly as possible.

We uphold a 48 hour cancellation policy. When cancelling an appointment with less than 48 hours before the scheduled appointment, clients agree to pay the full rate. If we are able to fill the appointment slot, we will not charge for late cancellation - however, it is not guranteed.

Our fees range from $140-$150 per counselling hour for individual counselling and $160-$170 per counselling hour for couple's and family counselling sessions. The rate for counselling with an Intern is $60 per counselling hour.

Yes we do! We're happy to be registered as a provider for Telus eHealth direct billing program. There are many extended health plans that are part of the program and you can find the full list HERE You can call our office and we will help navigate direct billing and find out if your extended health plans allows direct billing for counselling services.