Frequently Asked Questions
Have a question about our practice or counselling services? Below is a list of commonly asked questions. If your question is not answered here you can give us a call or get in touch through our contact page.
1. What is therapy/Counselling? Counselling is an engaged and purposeful conversation that helps people discover and create unique outcomes for the problems in their life. In counselling, the person (client) and the counsellor enter into a therapeutic relationship based on trust with the goal of increasing the client’s well-being. Counselling is a remarkable process whereby both the counsellor and client work together to re-establish or enhance the individual’s well-being. People will experience various outcomes in counselling which may include: deeper insight into their lives, improved life skills, relief from problems, decrease in emotional distress, healthier styles of being in relationships, decreased negative reactions to hurt or historical pain, tools to create positive change, and more. However, it is important to be aware that benefits in counselling accompany hard work outside of the counselling hour.
2. How do I know which therapist to see? Personal fit is important. Have a look at the individual bios of each therapist and see if someone seems like a good fit for you. If you’re still unsure, we welcome you to call our office and chat with our admin team member who can help you decide which therapist would be a good fit or you can fill out the therapist match quiz and our team will help make the best match for you.
3. How is my information kept private? Eterna Counselling & Wellness places a high value on the confidentiality of the information shared by clients. Personal information that you share may be entered into your records in written form and your therapist is the only person who has access to your file. All information is kept confidential within the limits of the law. If for some reason there is a need to disclose your personal information, you will be consulted first and then asked to sign a form authorizing the transfer of the information. There are legal exemptions to confidentiality: 1. If you are ‘court ordered’ to access counselling, the court will likely ask for a report of your evaluation; If you are involved in litigation, the court may subpoena your file; 2. If you threaten to harm yourself or someone else, the authorities may be notified; 3. If a child or vulnerable adult is being abused or neglected, the authorities may be notified.
4. What is the difference between a Registered Clinical Counsellor, Registered Social Worker, and Registered Psychologist? A Registered Clinical Counsellor (RCC) is a registered, licensed professional approved for private practice. An RCC will often have a Master’s degree in a mental health related field, and provide assessments and therapeutic counselling. A Registered Social Worker (RSW) is a practitioner approved to work in BC by the province’s College of Social Workers. Approval from the College indicates that their credentials meet established standards, and that they have made a commitment to a Code of Ethics. A Registered Psychologist is registered professional approved to provide a range of therapeutic and counselling services through private practice.
5. What if my therapist isn't a good match? A successful counselling experience has to start with a good fit between you and your therapist. If you feel your current counsellor is not working out, you are welcome to see another one of our counsellors. If you wish to change counsellors, we will facilitate the transition to ensure your therapy continues as seamlessly as possible.
6. Do you have a cancellation policy? We uphold a 48 hour cancellation policy. When cancelling an appointment with less than 48 hours before the scheduled appointment, clients agree to pay the full rate. If we are able to fill the appointment slot, we will not charge for late cancellation - however, it is not guranteed.