Faq'S
Eterna Counselling Abbotsford
Find answers to common counselling questions at Eterna Counselling in Abbotsford. Learn about therapy services, child & family support, couples counselling, depression & anxiety therapy, EMDR, DBT, CBT, affordable sessions, and direct billing options. Book a session today!
Policies & Non-Negotiables
What is the cancellation policy for therapy appointments at Eterna? Eterna Counselling & Wellness, require 48 hours advance notice for appointment cancellations to avoid charges. This policy ensures therapists can offer cancelled time slots to other clients who may need urgent appointments. Cancellations made with less than 48 hours notice typically result in a full session fee charge.
Why do therapists have 48-hour cancellation policy? The 48-hour cancellation policy protects both clients and therapists by ensuring consistent access to mental health services. When clients cancel with adequate notice, therapists can offer those appointment times to others in need of urgent support.
How far in advance should I schedule therapy appointments in Abbotsford? For ongoing therapy, it's recommended to schedule appointments 3 weeks in advance to ensure consistent weekly or bi-weekly sessions. Many of our therapists offer recurring appointment slots for regular clients if they book ahead. For initial consultations, most practices can accommodate new clients within 2 weeks, though some specialized therapists may have longer wait times. If you need urgent support, many practices maintain a cancellation list for last-minute appointment availability.
Can I reschedule my therapy appointment instead of cancelling? If you provide 48 hours notice, you can typically reschedule without any fees. Our team will work with you to find an alternative time within the same week or the following week.
Abbotsford Counselling Services
What types of therapy services are available in our Abbotsford office? We offer a wide range of evidence-based therapy services to support individuals, couples, and families. Our Abbotsford-based therapists specialize in: Depression & Anxiety Therapy – Support for low mood, worry, panic, & stress. Trauma & PTSD Therapy – Including EMDR & trauma-informed counselling. Child & Family Therapy – Helping children & families navigate challenges and improve relationships. Couples & Relationship Counselling – Improve communication and resolve conflicts. Addiction & Substance Use Support – Guidance for managing substance use and forming healthier habits. Dialectical Behaviour Therapy (DBT) & Cognitive Behaviour Therapy (CBT) – Structured therapies to develop coping skills and emotional regulation. Grief & Loss Counselling – Support for navigating life changes, bereavement, and major transitions. Affordable Counselling via Intern Program – Lower-cost sessions with supervised, qualified interns.
Where to find couples Counselling in Abbotsford? Strengthen your relationship with expert support. We offer couples counselling in Abbotsford to help partners communicate better, resolve conflicts, and rebuild connection. Sessions are available in-person or online, designed to fit your schedule. Book today: Call (604) 746-2025 or book online and start your journey together.
Where to find Youth & Family Counselling in Abbotsford? We provide child and family therapy in Abbotsford at Eterna Counselling & Wellness. Our Abbotsford-based therapists work with children, teens, and families to address anxiety, depression, behavioural challenges, and life transitions. We aim to create a safe space for growth and healing. Schedule an appointment online or call (604) 746-2025 to connect with one of our child and family therapists.
What is trauma-informed therapy in Abbotsford? Experience compassionate trauma support in Abbotsford. At Eterna Counselling & Wellness, we help individuals, couples, and youth work through trauma using EMDR, CBT, and DBT-informed therapy. Our Abbotsford-based therapists tailor sessions to your personal journey. Next step: Book online or call (604) 746-2025 to connect with a trauma-informed therapist near you.
Where to find Grief counselling in Abbotsford? Navigate grief with compassionate guidance. At Eterna Counselling & Wellness, our Abbotsford-based therapists support you through bereavement, loss, life transitions, and complicated grief. Together, we create space to process emotions and find healing. Take action: Reach out via (604) 746-2025 or book online to connect with a grief counsellor.
What is Dialectical Behaviour Therapy (DBT) in Abbotsford At Eterna Counselling & Wellness, we offer DBT-informed therapy in Abbotsford to support individuals struggling with emotional regulation, intense emotions, relationship difficulties, self-harm, and chronic stress. Our Abbotsford-based therapists provide both in-person and online sessions designed to teach practical skills and promote emotional well-being. Book a consultation online or call (604) 746-2025 to connect with a DBT-trained counsellor near you.
What is Cognitive Behaviour Therapy (CBT) in Abbotsford? You can access Cognitive Behavioural Therapy (CBT) in Abbotsford at Eterna Counselling & Wellness. Our Abbotsford-based therapists provide CBT for individuals, couples, and youth to address issues such as anxiety, depression, stress, panic attacks, and negative thought patterns. Sessions are available in-person at our Abbotsford clinic or online throughout British Columbia. Book a session online or call (604) 746-2025 to connect with a qualified CBT therapist near you.
What is EMDR therapy and where can I book in Abbotsford? Process trauma and reclaim your life. Our EMDR therapy in Abbotsford helps individuals work through trauma, PTSD, anxiety, and distressing memories. Sessions are available in-person at our Abbotsford clinic or securely online throughout British Columbia. How to begin: Book a consultation online or call (604) 746-2025 to connect with an EMDR-trained therapist.
Depression therapy in Abbotsford Support for managing depression in Abbotsford. At Eterna Counselling & Wellness, we offer compassionate therapy for individuals experiencing depression, low mood, lack of motivation, or persistent sadness. Our Abbotsford-based therapists use [response appears cut off]
Therapy Cost & Benefits
How much does individual therapy cost in Abbotsford? Therapy costs in Abbotsford typically range from $140-$160 per session for individual counselling. Extended health benefits through employers often cover psychological services with coverage varying from $500-$2000 annually. Our Abbotsford practices offer reduced-rate sessions with supervised interns or accept direct billing to insurance providers. Our fees range from $140-$150 per counselling hour for individual counselling and $160-$170 per counselling hour for couple's and family counselling sessions. Intern counselling rates are $60.00
What insurance plans cover counselling in Abbotsford? Most extended health plans in BC cover registered clinical counsellors, and registered social workers. Coverage amounts vary by plan but typically range from $500-$2000 per year. Popular insurance providers we direct bill for under RSW, RCC; Canada Life, Manulife, Chambers of Commerce, Equitable Life Canada, Industrial Alliance, People Corporation, TELUS AdjudiCare and Union Benefits. Popular insurance providers we direct bill for under RSW; Desjardins, RWAM Insurance Administrators. Our Abbotsford therapy practices can direct bill to insurance companies or provide receipts for reimbursement. Note, not all policies allow for direct billing with RCC, and RSW.
Are there low-cost therapy options in Abbotsford? Yes, Abbotsford offers several affordable mental health options including reduced-rate sessions with supervised intern therapists at Eterna Counselling & Wellness and other local practices.
Does Eterna Counselling in Abbotsford offer direct billing for therapy? We are registered as a Telus eHealth provider, enabling us to directly bill many extended health plans. Approved Insurance Providers: We currently direct bill the following insurance providers: Canada Life, Manulife Financial, Desjardins Insurance, Equitable Life of Canada, Industrial Alliance, People Corporation, RWAM Insurance Administrators, Union Benefits, Chambers of Commerce Group Insurance, CINUP, Coughlin & Associates, ClaimSecure, First Canadian. Please note that coverage amounts and eligibility vary by plan. It's recommended to verify your specific coverage and eligibility with your insurance provider before your first appointment to ensure seamless billing arrangements.
What types of therapy services are available in our Abbotsford office? We offer a wide range of evidence-based therapy services to support individuals, couples, and families. Our Abbotsford-based therapists specialize in: Depression & Anxiety Therapy – Support for low mood, worry, panic, & stress. Trauma & PTSD Therapy – Including EMDR & trauma-informed counselling. Child & Family Therapy – Helping children & families navigate challenges and improve relationships. Couples & Relationship Counselling – Improve communication and resolve conflicts. Addiction & Substance Use Support – Guidance for managing substance use and forming healthier habits. Dialectical Behaviour Therapy (DBT) & Cognitive Behaviour Therapy (CBT) – Structured therapies to develop coping skills and emotional regulation. Grief & Loss Counselling – Support for navigating life changes, bereavement, and major transitions. Affordable Counselling via Intern Program – Lower-cost sessions with supervised, qualified interns.
How do I find a qualified therapist in Abbotsford? Look for therapists registered with the British Columbia Association of Clinical Counsellors (BCACC) or the College of Registered Psychotherapists of BC. At Eterna we have many qualified mental health professionals include Registered Clinical Counsellors (RCC), and Registered Social Workers (RSW). You can verify credentials through the respective professional colleges and associations.
What should I expect during my first therapy session at Eterna? Your initial session typically involves an intake assessment where your therapist will discuss your concerns, mental health history, and treatment goals. Our Abbotsford therapists use this time to explain their approach, discuss confidentiality, and answer questions about the therapeutic process. Sessions usually last 50 minutes and focus on building rapport and understanding your unique needs.
How is my information kept private? Eterna Counselling & Wellness places a high value on the confidentiality of the information shared by clients. Personal information that you share may be entered into your records in written form and your therapist is the only person who has access to your file. All information is kept confidential within the limits of the law. If for some reason there is a need to disclose your personal information, you will be consulted first and then asked to sign a form authorizing the transfer of the information.
RSW, RCC, CCC — In Abbotsford
What's the difference between a psychologist and counsellor? Understanding your therapy options in Abbotsford. At Eterna Counselling & Wellness, we provide services with registered counsellors and supervised interns, but we do not have psychologists on staff. Counsellors offer evidence-based therapy for anxiety, depression, trauma, and relationship challenges, while psychologists typically focus on assessment, testing, and specialized diagnosis.
What is an RSW (Registered Social Worker)? A Registered Social Worker (RSW) in BC is a mental health professional who has completed a Master's degree in Social Work from an accredited program and is registered with the BC College of Social Workers. RSWs at Eterna Counselling are trained in psychotherapy, counselling, and social intervention techniques. They can provide individual, couples, family, and group therapy, and many specialize in areas like trauma, addiction, child and family services, or mental health. RSWs use evidence-based therapeutic approaches and are bound by professional ethics and standards of practice.
What is an RCC (Registered Clinical Counsellor)? A Registered Clinical Counsellor (RCC) in BC is a mental health professional registered with the BC Association of Clinical Counsellors (BCACC). RCCs have completed a Master's degree in counselling or related field, along with extensive supervised clinical experience. At Eterna Counselling, RCCs provide psychotherapy and counselling services for individuals, couples, families, and groups. They are trained in various therapeutic modalities including CBT, EMDR, and family systems therapy. RCCs must complete ongoing professional development and adhere to strict ethical guidelines.
What's the difference between RSW and RCC therapists in Abbotsford? Both RSWs and RCCs are qualified to provide therapy in Abbotsford, but they have different educational backgrounds and regulatory bodies. RSWs have social work training with a broader scope including community work and social advocacy, while RCCs have specialized counselling psychology training. Both require Master's-level education and supervised clinical experience. The choice between an RSW or RCC often comes down to personal preference and the therapist's specific areas of expertise.
What is an RSW (Registered Social Worker)? A Registered Social Worker (RSW) in BC is a mental health professional who has completed a Master's degree in Social Work from an accredited program and is registered with the BC College of Social Workers. RSWs at Eterna Counselling are trained in psychotherapy, counselling, and social intervention techniques. They can provide individual, couples, family, and group therapy, and many specialize in areas like trauma, addiction, child and family services, or mental health. RSWs use evidence-based therapeutic approaches and are bound by professional ethics and standards of practice.
What is a CCC (Canadian Certified Counsellor)? A Canadian Certified Counsellor (CCC) is a mental health professional who has completed a Master's degree in counselling or related field from an accredited program and is certified by the Canadian Counselling and Psychotherapy Association (CCPA). Our CCCs at Eterna Counselling are trained in psychotherapy, counselling theory, and evidence-based therapeutic interventions. We can provide individual, couples, family, and group therapy, and many of our team members specialize in areas like trauma, anxiety, depression, relationship issues, or grief and loss. Our CCCs use research-supported therapeutic approaches such as CBT, EMDR, and solution-focused therapy, and we are bound by the CCPA's professional ethics and standards of practice. This national certification ensures consistent quality and competency standards across Canada.
General Wellness Information
When should I seek emergency mental health services? Seek immediate help if you or someone you know is having thoughts of self-harm or suicide, experiencing severe psychosis or delusions, showing signs of severe substance withdrawal, or exhibiting violent behaviour. Abbotsford Regional Hospital provides 24/7 emergency psychiatric services, and Fraser Health operates crisis response teams for urgent mental health situations.
What are the limits of confidentiality in therapy? While confidentiality is a cornerstone of therapy, there are specific legal limits that all therapists must follow. Confidentiality may be broken if there's imminent risk of suicide or self-harm, threats to harm others, suspected child abuse or neglect, or if court-ordered to release records. Your therapist will explain these limits during your first session and will always discuss any confidentiality concerns with you first whenever possible. These exceptions are rare and exist to protect safety.
How to change therapists? It's completely normal to not connect with every therapist. Professional therapists in Abbotsford understand this and can help facilitate referrals to colleagues who might be a better fit. You can discuss concerns directly with your therapist or seek consultation from their clinic. Many practices have multiple therapists with different specialties and approaches.
Do you offer counselling services specifically for seniors? Yes, at Eterna Counselling we understand the unique challenges that come with aging and life transitions. Our experienced therapists work with seniors on issues such as grief and loss, adjustment to retirement, health concerns, family changes, depression, anxiety, and navigating major life transitions. We provide a comfortable, respectful environment where older adults can explore their concerns at their own pace. Many of our therapists have specialized training in working with seniors and understand the complexities of aging, including adjusting to physical changes, loss of independence, or coping with the loss of loved ones.
What affordable counselling options do you offer? Eterna Counselling is committed to making mental health services accessible to everyone. We offer sliding scale fees based on financial need and accept extended health benefits and insurance coverage. We also have supervised intern therapists who provide quality counselling services at reduced rates under the guidance of our experienced clinical supervisors. Additionally, we offer group therapy sessions which are more cost-effective than individual sessions while still providing professional support. Contact us at (604) 746-2025 to discuss payment options that work within your budget.
What wellness resources and support do you provide beyond individual therapy? At Eterna Counselling, we believe in comprehensive wellness support. In addition to individual, couples, and family therapy, we offer group therapy sessions, workshops, and educational resources on our website covering topics like anxiety management, relationship skills, and trauma recovery. Our team provides life coaching services, and we regularly share mental health tips and wellness strategies through our blog and social media. We also offer psychoeducational resources to help you understand mental health conditions and develop healthy coping strategies between sessions. Visit our website at eternacounselling.ca to explore our full range of wellness resources and educational materials.